Terms of Service

About Our Services

Tree House Media & Event Solutions provides creative, event, activation, staffing, production, and digital solutions for businesses and organizations across the UAE.

Our services may include:

Event Activations

• Promoters
• Hosts & Hostesses
• Models
• Exhibition Staff
• Brand Ambassadors
• Retail & Mall Activations
• Sampling & Promotional Campaigns
• Trade Show & Exhibition Staffing

Event Management & Exhibitions

• Corporate Events
• Conferences
• Exhibitions
• Product Launches
• Brand Events
• Private Events
• Event Planning & Coordination
• Event Production & On-Ground Execution

Digital Production

• Performance Marketing
• Social Media Management
• Content Production
• SEO
• Website Development
• Ecommerce Solutions
• Influencer Marketing
• Branding & Creative Design

The exact services provided will depend on the agreed project scope.

Website Information

We make reasonable efforts to ensure that the information published on our website is accurate and up to date.

However, website content is provided for general information and may change without prior notice.

Service descriptions, images, portfolio examples, team information, and other website content should not be interpreted as a guarantee that identical services, personnel, results, or availability will be provided for every project.

Enquiries & Quotations

Submitting an enquiry through our website, WhatsApp, email, or another communication channel does not automatically create a contract between you and Tree House Media.

After receiving your requirements, we may provide a quotation, proposal, or project scope based on the information available to us.

A project will only be considered confirmed once the relevant commercial terms, scope, timelines, payment requirements, and other applicable conditions have been agreed upon by both parties.

Project Scope

Each project may have different requirements.

Depending on the nature of the project, the agreed scope may include:

• Number and type of staff
• Event location
• Event dates and timings
• Deliverables
• Production requirements
• Campaign duration
• Number of revisions
• Media requirements
• Digital advertising budget
• Third-party costs
• Venue or supplier requirements
• Reporting requirements

Any services or deliverables outside the agreed scope may be subject to additional charges.

Event Staffing & Activations

For staffing and activation projects, Tree House Media may provide suitable personnel based on the client's requirements.

Staff selection may consider factors such as:

• Experience
• Appearance and presentation
• Language requirements
• Event type
• Target audience
• Location
• Campaign requirements
• Availability

While we make reasonable efforts to provide suitable personnel, specific individual staff members cannot always be guaranteed unless expressly confirmed in writing.

In circumstances such as illness, emergency, or unexpected unavailability, we may provide a suitable replacement where reasonably possible.

Client Responsibilities

Clients are responsible for providing accurate and timely information necessary for us to deliver the agreed services.

This may include:

• Event dates and timings
• Venue details
• Brand guidelines
• Product information
• Campaign objectives
• Required deliverables
• Access requirements
• Necessary approvals
• Relevant permits or permissions where applicable

Delays caused by incomplete, inaccurate, or late information may affect project timelines and delivery.

Payments

Payment terms will be communicated in the relevant quotation, proposal, invoice, or service agreement.

Depending on the project, payment may be required in advance, in stages, or according to agreed milestones.

Tree House Media reserves the right to pause or delay services where agreed payments have not been received.

Third-party costs, venue charges, permits, production expenses, staffing expenses, media budgets, and other external costs may be charged separately where applicable.

Changes & Additional Requirements

Changes requested after approval of the agreed scope may affect the project cost and timeline.

Additional services, working hours, staff requirements, locations, deliverables, revisions, or production requirements may result in additional charges.

We will communicate significant changes to the client where reasonably possible before proceeding.

Event Cancellation & Rescheduling

Cancellation and rescheduling terms may vary depending on the project, booking date, staff requirements, supplier commitments, and costs already incurred.

Specific cancellation, refund, and rescheduling conditions will be communicated in the applicable quotation, proposal, invoice, or service agreement.

Where third-party costs have already been committed, such costs may be non-refundable.

Digital Marketing & Performance

For digital marketing, advertising, SEO, social media, ecommerce, and related services, Tree House Media will use reasonable professional efforts to deliver the agreed strategy and services.

However, we do not guarantee specific:

• Sales
• Leads
• Revenue
• Rankings
• Followers
• Engagement
• Advertising results
• Return on investment

Digital performance can be affected by factors outside our control, including market conditions, competition, platform algorithms, advertising policies, budgets, customer behaviour, website performance, and third-party platforms.

Advertising spend paid to platforms such as Google, Meta, TikTok, LinkedIn, or other advertising networks may be separate from our professional service fees.

Intellectual Property

Unless otherwise agreed in writing, Tree House Media retains ownership of its existing:

• Concepts
• Strategies
• Templates
• Processes
• Designs
• Systems
• Methodologies
• Creative frameworks
• Internal materials

Ownership or usage rights for final project deliverables will be determined by the relevant project agreement and payment status.

Clients are responsible for ensuring that any materials they provide to us—including logos, images, videos, trademarks, text, or other content—are legally authorized for use.

Portfolio & Marketing Use

Unless otherwise agreed in writing, Tree House Media may showcase completed work, project visuals, campaign results, or client collaborations in its portfolio, website, presentations, social media, and marketing materials.

If a project is confidential or subject to specific confidentiality restrictions, the applicable agreement will take precedence.

Third-Party Platforms & Services

Some projects may rely on third-party platforms, suppliers, venues, technology providers, advertising platforms, social networks, marketplaces, or other external services.

Tree House Media is not responsible for interruptions, policy changes, technical issues, account restrictions, algorithm changes, outages, or other circumstances caused by third-party providers.

Limitation of Liability

Tree House Media will take reasonable professional steps to deliver agreed services.

However, to the extent permitted by applicable law, we shall not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from the use of our website or services.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is not permitted under applicable law.

Confidentiality

Both parties may receive confidential business, marketing, financial, operational, or project information during the course of a business relationship.

Each party agrees to use reasonable measures to protect confidential information and not disclose it to unauthorized parties, except where disclosure is necessary to perform the agreed services or required by law.

Website Use

You agree not to:

• Use our website for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Interfere with website security or functionality
• Copy or reproduce website content without permission
• Use our website to distribute malicious software
• Misrepresent your identity or organization
• Use our content for unauthorized commercial purposes

We reserve the right to restrict or terminate access to our website where misuse is suspected.

External Links

Our website may contain links to third-party websites, platforms, or services.

These links are provided for convenience and do not mean that Tree House Media endorses or controls those websites.

We are not responsible for the content, availability, security, or practices of third-party websites.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, business operations, website, or applicable requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms, where legally applicable.

Governing Law

These Terms of Service shall be governed by the applicable laws of the United Arab Emirates and, where applicable, the relevant laws and regulations of the Emirate of Dubai.

Any disputes arising from these Terms or our services shall be handled through the appropriate competent authorities or courts in accordance with applicable UAE law.

Contact Us

If you have questions about these Terms of Service or our services, please contact us: